PRIVACY POLICY

Silk Nagri

Effective Date: 26 October 2026
Last Updated: 26 October 2026

1. Introduction

Silk Nagri ("Silk Nagri", "we", "us" or "our") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, disclose and protect personal data when you visit our website, submit an enquiry, communicate with us through WhatsApp or our social media channels, purchase our products, or participate in our customer review process.

We intend to handle personal data in accordance with applicable laws of the United Arab Emirates (UAE), including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, where applicable, and other applicable consumer protection and commercial laws.

Where consent is required by applicable law, we will obtain it separately. Merely visiting our website does not constitute consent to every form of data processing.

2. About Silk Nagri

This website is operated by the following business:

• Registered legal name: SILK NAGRI FOR ONLINE SELLING
• Trading name: Silk Nagri
• Trade licence number: 1578813
• Licensing authority: Invest In Dubai
• Registered business address: Area Naif, Villa/Apartment No. 1106
• Privacy contact email: info@silknagri.com
• WhatsApp: +971 56 360 5383
• Website: https://silknagri.com/

Address clarification: The address provided above should be checked against the official trade licence and completed with any missing building, street, area or emirate details before publication.

For questions, requests or complaints concerning your personal data, you may contact us using the details above.

3. Personal Data We Collect

The personal data we collect depends on how you interact with us.

3.1 Website Enquiries

When you submit an enquiry through our website, we may collect:

• Your name;
• Your telephone or WhatsApp number;
• Your email address, if provided;
• The product or saree you are enquiring about; and
• The contents of your message and any information you voluntarily provide.

We use this information to respond to your enquiry, provide product information, communicate about availability and pricing, and follow up where reasonably necessary.

We retain resolved enquiry records for up to 12 months after the enquiry has been resolved, unless a longer period is necessary or permitted for a legitimate purpose or required by law.

3.2 Orders and Purchases Through WhatsApp

When you place or discuss an order through WhatsApp, we may collect:

• Your name and contact number;
• Your delivery address;
• Details of the products ordered;
• Order confirmations and delivery instructions;
• Relevant correspondence; and
• Payment confirmation or transaction references, where necessary.

We use this information to process and confirm orders, coordinate payment, arrange delivery, manage returns or complaints where applicable, and provide after-sales assistance.

WhatsApp is operated by a third party. Its own privacy policy and terms govern its handling of information through its platform. WhatsApp may process information according to its own practices and settings.

Please avoid sending payment card details, passwords or other unnecessary sensitive information through WhatsApp or our website.

3.3 Payments

We may accept payments through more than one method, including cash or bank transfer and payment links or online payment gateways, depending on the transaction and available arrangements.

Where necessary, we may process payment confirmations, transaction references and related order information.

Payment providers: The names of the bank, payment gateway or payment-link providers used by Silk Nagri have not yet been confirmed. This information should be updated once the providers are identified.

We do not intentionally collect payment card details directly through our website. Where an external payment provider is used, payment information submitted to that provider is handled subject to its applicable terms, privacy policy and security arrangements.

3.4 Customer Reviews

Where we operate a customer review programme, we may use your name, contact number and relevant purchase details to verify your purchase and invite you to provide feedback.

We will publish a review only after obtaining your permission to publish it. The information displayed may include your rating, review text and the name or city you choose to share, subject to the permission obtained.

We will not intentionally publish your telephone number, private messages, delivery address or other private order information as part of a public review.

You may request removal of your review by contacting us. We will consider and action your request subject to applicable law and any legitimate recordkeeping obligations.

Review invitation links may expire after 14 days if unused, where that expiry period is implemented by our review system.

3.5 Website Usage and Security Information

When you visit our website, our hosting provider or website security systems may automatically process technical information such as:

• IP address;
• Browser and device information;
• Access timestamps and requested pages; and
• Security logs relating to suspicious activity, errors or attempted unauthorised access.

We use this information, where necessary, to operate and secure the website, investigate technical problems, prevent abuse and protect our systems.

We retain technical logs only for the period reasonably necessary for these purposes, subject to applicable legal requirements and our actual system configuration.

3.6 Social Media and Third-Party Content

Our website may display or link to content from TikTok, Google, Jotform or other third-party services.

Where such content is embedded or loaded, the relevant provider may receive technical information, including your IP address and device or browser information, and may use cookies or similar technologies in accordance with its own practices.

Where technically available, we may configure third-party content so that it loads only after you take an affirmative action, such as clicking to view it. This does not guarantee that all third-party resources or tracking technologies are blocked before that action.

Please review the relevant provider's privacy information before using its services.

4. Purposes and Legal Grounds for Processing

We process personal data for appropriate purposes and, where required, on a valid legal basis under applicable law.

These purposes may include:

1. Responding to enquiries and providing requested product information.
2. Processing orders and arranging payment and delivery.
3. Communicating with customers about their purchases.
4. Verifying customer reviews and publishing reviews with permission.
5. Maintaining website security and preventing misuse.
6. Maintaining commercial, accounting, tax and other legally required records.
7. Responding to lawful requests from competent authorities.
8. Protecting or exercising legal rights where necessary.

Depending on the circumstances and applicable law, processing may be based on your consent, steps taken at your request before entering into a transaction, performance of a contract, compliance with a legal obligation or another legally permitted ground.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal and does not override a separate legal obligation to retain or process particular information.

5. Disclosure of Personal Data

We do not sell your personal data.

We may disclose personal data to the following categories of recipients where reasonably necessary and lawful.

5.1 Website Hosting and Technical Providers

Our hosting provider and authorised technical service providers may process website information to host, maintain, secure and support our website.

The website hosting provider and hosting country have not yet been confirmed in this policy. We will update this information once verified.

5.2 Email and Communication Providers

Our email provider may process enquiry information where website messages are forwarded to our business email account or where we use email to respond to you.

5.3 Delivery and Courier Companies

We may share your name, contact number, delivery address and relevant order details with a courier or delivery provider to fulfil your order.

5.4 Banks and Payment Service Providers

Where necessary, we may share relevant information with a bank, payment gateway or payment-link provider to process or verify a payment.

The identities of the payment providers used by Silk Nagri remain to be confirmed.

5.5 Review and Social Media Providers

Where applicable, we may use third-party services to collect customer feedback, display reviews or provide social media content. Such providers may process information in accordance with their own privacy policies.

5.6 Legal and Regulatory Authorities

We may disclose personal data where required by applicable law, a valid court order or a lawful request from a competent authority, or where disclosure is otherwise legally permitted.

We take reasonable steps to ensure that service providers receiving personal data protect it appropriately and process it in accordance with applicable requirements.

6. International Transfers of Personal Data

Some of our service providers may store or process personal data outside the UAE.

For example, certain messaging, social media, hosting, email, review or analytics services may use infrastructure located in other countries.

The country in which our website is hosted has not yet been confirmed. The precise processing locations of third-party providers also depend on the services and configurations actually used by Silk Nagri.

Where personal data is transferred outside the UAE, we will take the measures required by applicable law for that transfer, including any applicable conditions, safeguards or authorisations.

7. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by applicable law.

Our retention approach is as follows:

• Website enquiries: Up to 12 months after the enquiry is resolved, unless further retention is necessary or permitted for a legitimate purpose or required by law.
• Orders, invoices and accounting records: For the period required by applicable UAE commercial, tax and accounting laws.
• Customer reviews: While published or until removal is requested, subject to applicable legal obligations.
• Review invitations: Unused invitations may expire after 14 days, where supported by the system.
• Website security logs: For the period necessary for security, troubleshooting and any related investigation.

When information is no longer required, we will take reasonable steps to delete it, anonymise it or securely dispose of it, subject to applicable legal requirements.

8. Marketing Communications

Silk Nagri does not send promotional WhatsApp or email messages as part of its current marketing practices.

We may send non-promotional communications where necessary to respond to an enquiry, confirm an order, arrange delivery, address a customer service matter or meet a legal obligation.

If our marketing practices change in the future, we will obtain any consent required and comply with applicable laws before sending promotional communications.

9. Cookies and Similar Technologies

Our website may use essential cookies or similar technologies needed for basic functionality, security and the proper operation of the website.

Depending on our actual configuration, additional cookies or similar technologies may be used for analytics, embedded content or other purposes.

Where consent is required for non-essential cookies or technologies, we will provide an appropriate choice mechanism before they are activated.

You may also be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Please refer to our separate Cookie Policy for further details, if available.

10. Data Security

We take reasonable technical and organisational measures to protect personal data against accidental loss, unauthorised access, alteration, disclosure or destruction.

Depending on the systems used, these measures may include access restrictions, account security controls, software updates, secure connections, backups and appropriate service-provider controls.

No website, messaging service or electronic transmission can be guaranteed to be completely secure. We encourage you to avoid sending confidential or unnecessary personal information through public or unsecured channels.

Where a personal data incident occurs, we will assess and respond to it in accordance with applicable legal obligations.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request information about whether we process your personal data and obtain information about that processing;
• Request access to your personal data or a copy of it;
• Request correction or completion of inaccurate or incomplete personal data;
• Request erasure of personal data in circumstances permitted by law;
• Request restriction of, or object to, certain processing where applicable law provides such a right;
• Withdraw consent where processing relies on consent;
• Object to or opt out of direct marketing, as applicable; and
• Exercise any other rights available under applicable UAE data protection legislation.

These rights are subject to applicable conditions, exceptions and legal recordkeeping obligations. For example, we may be required to retain certain transaction or accounting records even after a deletion request.

To exercise a right, email info@silknagri.com or contact us through WhatsApp at +971 56 360 5383.

Please provide sufficient information for us to identify your request. We may request proportionate verification where reasonably necessary to protect your information and prevent unauthorised disclosure.

We will respond within the timeframe prescribed by applicable law. If a request cannot be fulfilled in full, we will explain the position where legally required.

If you believe your personal data has been handled unlawfully, you may also have the right to raise a complaint with the competent UAE authority, subject to the applicable legal framework.

12. Children's Privacy

Our website and products are intended for a general audience and are not specifically directed at children.

We do not knowingly seek to collect children's personal data beyond what is necessary and legally permitted for a particular interaction. Where applicable law requires parental or guardian consent or additional safeguards, we will comply with those requirements.

If you believe a child has provided personal data to us inappropriately, please contact us so that we can assess the matter and take appropriate action.

13. Third-Party Websites and Services

Our website may contain links to external websites, including:

• WhatsApp;
• Instagram;
• Facebook;
• TikTok;
• Google; and
• Other third-party services used for communication, reviews or customer enquiries.

These services operate independently of Silk Nagri and may have their own privacy policies, terms and data practices.

We encourage you to review their privacy policies before providing information to them. This Privacy Policy governs our handling of personal data and does not replace the privacy terms of independent third-party providers.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers or applicable legal requirements.

The revised version will be published on this page with an updated "Last Updated" date.

Where required by applicable law, we will provide additional notice or seek renewed consent before implementing relevant changes.

15. Contact Details

For privacy questions, requests or complaints, please contact Silk Nagri using the details below.

• Registered legal name: SILK NAGRI FOR ONLINE SELLING
• Trading name: Silk Nagri
• Email: info@silknagri.com
• WhatsApp: +971 56 360 5383
• Telephone: +971 56 360 5383
• Instagram: @silknagri.uae
• Facebook: @silknagrii
• TikTok: @silk_nagri
• Website: https://silknagri.com/

For requests involving access, correction, deletion or other data protection rights, we recommend contacting us by email so that your request can be recorded and handled appropriately.

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Publication note: This policy should be checked against Silk Nagri's actual website, hosting arrangement, payment methods, review system and third-party integrations before publication. The registered address should be completed as shown on the official trade licence, and the hosting location and payment-provider identities should be confirmed.