RETURNS, REFUNDS & EXCHANGES POLICY

Silk Nagri

Effective Date: 26 October 2026
Last Updated: 26 October 2026

1. Our Commitment

At Silk Nagri, we take care to check every saree before dispatch. We want you to receive the product you ordered in the agreed condition.

This policy explains how to request a return, exchange, refund or cancellation when purchasing from Silk Nagri through our website, WhatsApp or other sales channels operated by us.

This policy is subject to applicable laws of the United Arab Emirates (UAE), including applicable consumer protection legislation and its implementing regulations. Nothing in this policy excludes, restricts or waives any mandatory rights or remedies available to you under applicable law.

2. About Us

Registered legal name: SILK NAGRI FOR ONLINE SELLING
Trading name: Silk Nagri
Trade licence number: 1578813
Licensing authority: Invest In Dubai
Registered address: Area Naif, Villa/Apartment No. 1106
Email: info@silknagri.com
WhatsApp / Telephone: +971 56 360 5383
Website: https://silknagri.com/

The registered address should be verified against the official trade licence and completed with any missing details before publication.

3. Damaged, Faulty or Incorrect Sarees

If your saree arrives damaged, faulty, or materially different from the product you ordered, please contact us within 3 days of delivery, where reasonably possible.

To report a problem:

Message us on WhatsApp at +971 56 360 5383.
Provide your order details and explain the issue.
Send clear photographs or a video showing the problem, where possible.
Keep the saree, its tags and original packaging until we advise you on the next steps.

We will review your complaint and communicate the appropriate resolution.

Depending on the circumstances and applicable law, the resolution may include repair, replacement, a refund or another legally required remedy.

Return costs: Where a return is required because the product is faulty, damaged or incorrectly supplied, Silk Nagri will bear the reasonable return delivery costs, subject to applicable law.

The 3-day reporting period is intended to help us investigate problems promptly. It does not remove or shorten any mandatory statutory rights or remedies that you may have under applicable UAE law.

4. Change-of-Mind Returns

If you change your mind about a purchase, Silk Nagri accepts return requests made within 7 days of delivery, subject to the conditions in this section.

To qualify for a voluntary change-of-mind return, the saree must:

Be unworn and unused;
Be returned in its original condition;
Have its original tags and packaging, where provided; and
Not have been stitched, altered or customised to your requirements.

We may inspect the returned item to check its condition before approving a voluntary return.

Please contact us before sending any item back. Returns sent without prior coordination may take longer to process.

This voluntary return arrangement does not limit any separate legal rights you may have under applicable law.

5. Sale and Discounted Items

Sale and discounted sarees are subject to the same change-of-mind return conditions as regular-priced sarees.

They must meet the eligibility requirements in Section 4.

Sale or promotional pricing does not remove your legal rights if an item is faulty, damaged, incorrectly supplied or otherwise fails to meet applicable legal requirements.

6. Stitched, Altered and Customised Sarees

Sarees that have been stitched, altered or customised to your specifications are not eligible for voluntary change-of-mind returns under this policy.

This exclusion does not apply where doing so would unlawfully restrict your rights or remedies in relation to a faulty, damaged, incorrectly supplied or otherwise non-conforming product.

Any applicable legal rights remain unaffected.

7. How to Request a Return

Please follow these steps:

Step 1 — Contact us

Message us on WhatsApp at +971 56 360 5383 or email info@silknagri.com. Include your order details and the reason for your request.

Step 2 — Receive instructions

We will review your request and, where the return is approved, explain how to send the saree back or arrange an appropriate collection where available.

Step 3 — Return the saree

Pack the item securely and follow the return instructions we provide. Keep any dispatch or collection confirmation until the matter is resolved.

Step 4 — Inspection and decision

Once the item reaches us, we will inspect its condition where necessary and inform you of the outcome and next steps.

We will not use the inspection process to deny a remedy that you are entitled to under applicable law.

8. Return Delivery Costs

The following arrangements apply:

Change-of-mind returns: The customer pays the return delivery cost.
Faulty, damaged or incorrectly supplied products: Silk Nagri pays the reasonable return delivery cost where a return is required, subject to applicable law.
Other circumstances: We will explain any applicable delivery costs before proceeding, where appropriate and lawful.

We will not impose a return delivery charge where doing so would unlawfully restrict a customer's statutory rights.

9. Refunds

Where a refund is approved, we aim to process it within 7 days after receiving and inspecting the returned saree.

Refunds will be issued to the original payment method where that method supports a refund and the transaction arrangements allow it.

If the original payment method cannot reasonably be used, we will contact you to agree on an appropriate alternative, subject to applicable law.

The time it takes for the funds to appear in your account may depend on your bank or payment provider and may be outside our control.

Delivery charges

Where a saree is faulty, damaged or incorrectly supplied, any delivery charges that must be refunded under applicable law will also be refunded.

For change-of-mind returns, the treatment of the original delivery charge will depend on the circumstances, the agreed delivery terms and applicable law.

The 7-day processing target does not override any shorter or otherwise mandatory refund deadline under applicable law.

10. Exchanges

If you would prefer a different saree instead of a refund, tell us when you contact us.

Exchanges are subject to the availability of the requested replacement product and the eligibility conditions applicable to the original purchase.

If the replacement saree has a different price, we will explain any price difference and obtain your agreement before proceeding.

If the requested saree is unavailable, we will discuss the available alternatives. Where a refund or another remedy is required by law, we will honour that requirement.

11. Order Cancellations Before Dispatch

You may request cancellation before your order has been dispatched by contacting us as soon as possible.

We will confirm whether dispatch has occurred and explain the next steps.

Where an order is cancelled before dispatch and payment has already been received, Silk Nagri will refund the payment in accordance with the applicable transaction terms and legal requirements.

Any refund will be processed using the original payment method where available, subject to applicable law.

If an order has already been dispatched, please contact us so that we can explain the available options under this policy and applicable law.

Nothing in this section limits any cancellation rights that apply by law, including any rights that may apply after dispatch.

12. Important Conditions

To help us process your request efficiently:

Provide accurate order details and contact information.
Keep the saree and its packaging until we have advised you on the next steps.
Do not send a return before contacting us, unless applicable law or our instructions provide otherwise.
Provide photographs or videos when reasonably requested to help establish the condition of the product.

We will assess each request fairly and in accordance with applicable law.

13. Contact Us

For return, exchange, cancellation or refund requests, contact Silk Nagri using the details below.

Registered legal name: SILK NAGRI FOR ONLINE SELLING
Trading name: Silk Nagri
Trade licence number: 1578813
Licensing authority: Invest In Dubai
Address: Area Naif, Villa/Apartment No. 1106
Email: info@silknagri.com
WhatsApp / Telephone: +971 56 360 5383
Website: https://silknagri.com/

Our goal is to resolve every genuine product issue fairly, transparently and in accordance with applicable UAE law.